NEED TO KNOW

Frequently Asked Questions

Which services do you provide?

Laser cutting, engraving, designing for individuals, small business and corporates.

 

Who are your main audiences?

Individuals, small business and corporate.

 

With which materials do you work with?

Glass, paper, cardboard, Mdf, Hardboard, Veneer, Plexiglas, Perspex.

 

Which other materials can you work with?

Vinyl

 

What is the maximum size product I can order?

400mm x 600mm

 

Can I supply my own images?

Yes, but it needs to be in pdf format.

 

Do you create products on mixed media?

Yes, upon request.

 

How long does it take to complete my request?

This depends on the size and detail of your project. A standard 2 week lead period applies to all request, depending on capacity at the time.

Can I supply my own material?

Not at this stage.

 

When is the best time to send my request?

New requests should be made before 12h00 daily, to ensure proper scheduling of your project. Laser cutting & engraving are scheduled to be cut at certain times during the week, since design requirements also needs to be completed for each client.

 

How long do you take to reply on my request?

Normally within 24 hours via anyone of our channels, i.e. email, social media, cellphone.

 

Which methods of payments are accepted?

EFT, Instant EFT.

 

Do you require me to pay a deposit to start with a project?

Yes, depending on the size of the order.

 

When does my project start?

When proof of payment has been received and payment has reflects in our bank account.

 

Do you charge for cancellations?

Yes, dependent on the order.

 

Where do I find a price list on your website?

Since every design or request is unique, prices are customized for each project.

No part of this website or any of its contents may be reproduced, copied, modified or adapted, without the prior written consent of the author, unless otherwise indicated for stand-alone materials.

You may share this website by any of the following means:

1. Using any of the share icons at the bottom of each page (Google Mail, Blogger, Twitter, Facebook, GoogleBuzz, Pinterest);
2. Providing a back-link or the URL of the content you wish to disseminate; and
3. You may quote extracts from the website with attribution to [YourURL]

For any other mode of sharing, please contact the author at info@creidesigns.com

Commercial use and distribution of the contents of the website is not allowed without express and prior written consent of the author.

Rights:

All services provided by the designer shall be for the exclusive use of the client other than for the designer’s promotional use. Upon payment of all fees, the following reproduction rights for all approved final designs created by the designer for this project shall be granted:

  • Client to gain full transferable rights to brand identity.
  • Client to gain full license to reproduce works through commercial printers.

Ownership:
The client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee.

Communication:
The designer can be reached by telephone from Monday to Friday between 9am and 5pm or alternative emailed to info@creidesigns.com

Payment schedule:

  • The client will make a 50 % deposit prior to work commencing.
  • The project can be scheduled once the deposit is received by the designer.
  • The deposit non-refundable.
  • The remaining 50 percent is payable to the designer upon completion of the project, and before original artwork is supplied to the client.

Delayed payment:
If, after the project has commenced, subsequent invoices are not paid within 30 days, a 5 percent “delayed payment” fee will be charged. This initial 5 percent figure will be added upon each recurring 30 day period until the full amount has been received by the designer.

Cancellation:
If after project commencement client communication (face-to-face, telephone, or email) stops for a period of 180 days, the project can be cancelled, in writing by the designer, and ownership of all copyrights shall be retained by the designer. A cancellation fee for work completed shall be paid by the client, with the fee based on the stage of project completion. The fee will not exceed 100 percent of the total project cost.

Miscellaneous:
Samples: The client shall provide the designer with samples of print design that result from the project deliverables. Such samples shall be representative of the highest quality of work produced. The designer may use such copies and samples for publication, exhibition, or other promotional purposes.

The designer shall have the right to photograph all completed designs or installations and shall have the right to use such photographs for publication, exhibition, or other promotional purposes.

Confidentiality:
The client shall inform the designer in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential.

Indemnity:
The client agrees to indemnify and hold harmless the designer from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, but only to the extent caused by, arising out of, the work supplied by the designer.

Consensus:
A document containing the above terms and conditions will be supplied via email along with the first invoice. Acceptance should be stated in an email reply.

 

These terms and conditions apply to the e-mail communication, attachments and all subsequent communications and attachments Crei Designs Laser and Vinyl Projects (PTY) Ltd, (enterprise nr:2017/006002/07) may send you (collectively referred to as “the communication”).

The information contained in this communication is confidential and may be legally privileged. It is intended solely for the use of the individual or entity to whom we have addressed the communication and others authorized by us to receive it. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking action in reliance of the contents of this information is strictly prohibited and may be unlawful.

If you are not the intended recipient of this e-mail (or such person’s authorized representative), then:

(a) Please notify the sender of this e-mail immediately by return e-mail, facsimile or telephone and delete this message from your system;

(b) You may not print, store, forward or copy this message or any part thereof or disclose or cause information in this message to be disclosed to any other person.

We are not liable for the improper or incomplete transmission of the information contained in this communication, or for any delay in its receipt.

We are not liable for any harm or loss resulting from malicious software code or viruses in this e-mail or its attachments, including data corruption resulting there from.

Any advice or information contained in this e-mail is subject also to any governing agreement between us.

Only duly authorized staff acting within the scope of their authority are able to bind us contractually. Unless expressly indicated as such, nothing in this e-mail constitutes an offer, warranty or representation from us.

E-mails sent to us will only be regarded as having been received by us once we expressly acknowledged receipt thereof. We will be deemed to have sent an e-mail once reflected as sent on our e-mail server.

If this communication contains offensive, derogatory or defamatory statements or materials, it means the message has been sent outside the sender’s scope of employment with us and only the sender can be held liable in his/her personal capacity.

All our customers have the option to use their own courier or services listed below, which will be quoted separately:

Same Day Express
For those extremely urgent consignments required at their destination on the same day as their collection. Note this applies to major centers only. Should this service be required outside a main center prior consultation with The Courier Guy office is very important. Please Note: This service is subject to availability of commercial airline flights.

Late Express Same Day
For those extremely late urgent consignments required at their destinations on the same day as collected. Please Note: This service is subject to the consignment being ready at 15:00 pm and delivery being effected within 90 minutes after collection.

Same Day Express
For those urgent consignments required at their destinations on the same day as collection. Please Note: This service is subject to the consignment being ready after 11:00 am but before 15:00 pm and delivery being effect within 90 minutes after collection.

Same Day Economy
For those semi-urgent consignments required at their destination on the same day as collected. Note this applies to Johannesburg and Pretoria only. Please Note: this service is subject to the consignment being collected by 11:00 am of the same day.

Overnight Courier
Delivery by 11:00 am the following day. Applies only to major centers i.e. Cape Town, Durban, Johannesburg, Port Elizabeth, and Pretoria etc. Please Note: * If a specific time is required for the consignment to be delivered by kindly state this very clearly on the waybill under the remarks section stating the time which it must be delivered. * Consignments collected on Friday will only be delivered on Monday by 10:30 am. If a Saturday delivery is required this must be clearly marked on the waybill. This will also apply to those consignments collected before a public holiday.

Normal Air
Applies mainly to those consignments which are heavy or bulky and which are not urgently required the next morning. Delivery is normally within 24 to 36 hours. Deliveries to regional centers will take approximately 48 to 96 hours depending on the situation. Kindly liaise with The Courier Guy office before sending your consignment away.

Economy
Applies to all those consignments which are not time sensitive and which may be too large to send express / airfreight. The average transit times vary from a 36 hour service (Durban, Bloemfontein) to 120 hours.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crei Designs Laser and Vinyl Projects (PTY) Ltd's relationship with you in relation to this website. The term ‘COMPANY’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Parow North, Cape Town, 7500. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timelines, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics.
  • Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without COMPANY’s prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the South Africa.

No Cash Payments Accepted

Unfortunately we don't accept any cash payments, but have made the Snapscan option available to all our customers. You can download this application from playstore on your mobile device and simply scan in our barcode provide. Once you have scanned it in, you can enter the amount owed and invoice number that was emailed to you. Please download an instruction guide from this link, which will provide step by step details on how to complete this process.

Quotes

Quotes are generated via Sage Pastel and sent to you via email, which is also included as an attachment. Additional to the attached quote, you will also receive a design approval attached, which details your new design.  Before we can continue with your order you should review your attached design approval and once satisfied that no further changes are needed, you need to select the "Accept Quote" button. The acceptance of your quote is then emailed back to us, giving us permission to continue with your order. By accepting a quote you confirm that your design is correct and no further changes will be made.

Invoices

Invoices are generated via Sage Pastel once your design approval and quote has been accepted. If your order requires a deposit, you will be invoiced for both portions in one invoice. When the final amount is due, you will receive an invoice reminder to pay the outstanding amount, which you can pay via normal bank EFT.

  • All quotes are valid for a 5 working day period and subject to change without prior notice.
  • 5-7 working day turnaround time on all orders. Not negotiable.
  • Extra 10% will be added to the total invoiced amount, for payments received in cash. (EFT preferred)
  • Quotes provided are merely an estimation as to the final costs based on the information at hand and are quoted incl VAT.
  • Delivery charges are quoted separately, dependent on dimensions of the final product, courier service type selection and availability of the courier service.
  • Quotes will be sent via email, including a URL(website link) and attachment of the design that needs to be manufactured.
  • All quotes must be accepted via the customer portal in Sage One Pastel only.
  • Direct emails and what's app conversations are not seen as confirmation to continue with an order and will be ignored until and electronic response has been received via our customer portal.
  • By accepting a quote, it also includes acceptance of the final design that has been attached, which jointly confirms that you would like to continue with the order.
  • All projects valued at R2000 or more requires a 50% deposit to initiate an order, with the remaining balance payable before collection.
  • Deposits are non-refundable.
  • Payments can be made via normal bank EFT or Snap Scan, depending on preference.
  • Payments made via Snapscan does not require a proof of payment.
  • Remember to included your invoice reference when making an payment via EFT.
  • Projects will only be scheduled after payments reflects in our bank account. (Note: Please plan ahead of time for the 2-day delay, if you're not transferring funds from FNB.)
  • Any changes to the quote after deposit has been made will constitute a new quote and result in production being stopped, until final consensus has been reached.
  • When production is restarted, it will be rescheduled in the next available production slot, which will extend the original delivery timeline.
  • By accepting a quote, the customer takes full responsibility for any changes and losses occurred by them, due to changes made to the original quote, after deposit has been paid.
  • Invoices will be sent once quotes have been accepted via your customer portal.
  • 5-7 working day turnaround time on all orders. Not negotiable.
  • Extra 10% will be added to the total invoiced amount, for payments received in cash. (EFT preferred)
  • Acceptance via email or whatsapp will not be treated as confirmation to go ahead with your order and will delay production, until an acceptance notice is received via Sage One Pastel.
  • Products to the value of R2000 or more, will require a 50% deposit, which will be due on date of invoice.
  • Proof of payments can be sent to accounts@creidesigns.com.
  • Design or production will not commence until your payment or deposit reflects in our business or merchant accounts.
  • Payments can be made via normal bank EFT or Snapscan, depending on preference.
  • Please use our banking details indicated below, to add Crei Designs as a beneficiary if not yet added.
  • Normal bank EFT transactions must include the invoice number as reference.
  • Payments made via Snapscan does not require a proof of payment, but requires confirmation of receipt in our merchant account, before products will be released. We will notify you once payment is received.
  • Remember to insert your invoice number into the relevant field, when making payments via Snapscan.
  • Remaining deposits for all projects valued at R2000 or more, should be paid before collection.
  • Products will only be released once proof of collection has been signed, which will be provided to you on day of collection.
  • Additional changes after this confirmation, will result in a new order request, priced at the quoted amount relevant to the new request.
  • A copy of the proof of collection will be provided for your records and added to our system for future reference.
  • Courier costs will be quoted and invoiced separately, if no collection has been arranged.
  • Courier cost quote must be accepted and invoices paid in full before products are sent to their destinations.